SHIPPING & DELIVERY
Shipping is via Australia Post. Please allow 3-7 working days for delivery.
WHAT IS YOUR RETURNS POLICY?
If you need to return something, please send it back to us within 14 days of purchase. The clothing item(s) must be unwashed and unworn with labels and tags still attached. The packaging must be in its original condition with no postage labels attached. We offer store credit for all returns.
Please note that shipping costs will not be returned as store credit.
HOW DO I RETURN AN ITEM?
Simply send us an email with your order number to email@example.com for further details.
CAN I EXCHANGE AN ITEM?
Unfortunately we cannot process exchanges. You have the option of returning your item to us and then ordering a new item of your choice with your store credit once the return has been processed.
HOW LONG DO I HAVE TO RETURN AN ITEM?
L’UANA & Co. offers store credit for any item that is returned within 14 days of ordering.
HOW CAN I TRACK THE STATUS OF MY RETURN?
Currently we have no method of notifying you when we receive your return. We implore you to use tracked parcels when sending returns back to the L’UANA & Co. warehouse. Once it has arrived at the warehouse and the L’UANA & Co. returns team have processed your return – you will be notified by email with the amount of store credit that you have.
Please note L’UANA & Co. is not responsible for any return parcels lost by Australia Post or any other couriers.
HOW DO I RETURN A FAULTY ITEM?
We do a thorough inspection of all goods before they are shipped to our customers. We aim to provide our customers with products of the highest standard and quality. If you receive an item with a manufacturing fault, the L’UANA & Co. support team will help resolve the problem as fast as possible. Please help us by providing a photo or two showing the defect/fault, which will help speed up the returns process. Contact us via our website or email firstname.lastname@example.org.
Should you have any other questions please feel free to email us at email@example.com.
Thank you & happy shopping!